FAQ: Google Workspace

What if my Google Directory is not prepared with contact information about my colleagues?
In this case, you can use the CSV upload feature. Download the spreadsheet and enter all the information you want to appear in the signatures. Each row is responsible for one employee. Then, upload the file, and the signatures will be generated.
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Can I assign signatures by Google Workspace Group?

No, you cannot. Currently, you can assign signatures by Organization Units. However, you can import the whole unit or search for emails individually when importing and deploying.

What if I have to create signatures for different companies (domains)?

You can connect your Newoldstamp account only to one Google Workspace domain at a time. If you need to create signatures for multiple Google Workspace domains, please create a separate account for each.

Why are some email addresses marked as not verified when I try to deploy the signatures?

Please ensure you have entered the domain's email address to which you have connected Newoldstamp. If the email address is newly created, it might take the system about 24 hours to recognize it. To speed up the process, please use the Force Signatures Update option.

Can I deploy the signature to my email alias?

Sure, it's possible to deploy signatures to your alias accounts. Once you deploy the signature, enter the email address connected to the alias.
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Why aren't newly added email aliases appearing in Newoldstamp even after a forced data update?

This can happen when aliases are placed in another organizational unit that the Newoldstamp system cannot access. Make sure the new aliases are added to the correct organizational unit.

What should I do if the new contact data isn't displayed in my signatures?

Our system tracks whether changes were made to your employees' Google accounts every 24 hours. If you need the changes applied immediately, please use the Force Data Update option (Integrations tab -> three vertical dots button -> Settings).
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Can I automatically deploy signatures to mobile phones?
You can automatically deploy signatures to the iPhone Gmail app through the Google Workspace integration feature. However, please make sure that you disable the default mobile signature in the settings.
It's important to note that Android devices have limited HTML signature support. As a result, the official Gmail app on Android does not support HTML signatures.
However, it's worth noting that Android devices have limited HTML signature support. As a result, the official Gmail app on Android does not support HTML signatures.
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Can I deploy a signature to my vacation responder/automatic replies in Gmail?
Yes, you can deploy a signature to your automatic replies in Gmail. After enabling automatic replies, the signature will be included.