FAQ: Google Workspace

Check answers for frequently asked questions on direct integration with Google Workspace

Yara | NEWOLDSTAMP avatar
Written by Yara | NEWOLDSTAMP
Updated over a week ago
  1. What if my Google Directory is not prepared with contact information about my colleagues?
    In this case, you can use the CSV upload feature. Download the spreadsheet and enter all the information you want to appear in the signatures. Each row is responsible for one employee. Then, upload the file, and the signatures will be generated.

  2. What if I have to create signatures for different companies (domains)?

    You can connect your Newoldstamp account only to one Google Workspace domain at a time. If you need to create signatures for multiple Google Workspace domains, please create a separate account for each.

  3. Why are some email addresses marked as not verified when I try to deploy the signatures?

    Please ensure you have entered the domain's email address to which you have connected Newoldstamp. If the email address is newly created, it might take the system about 24 hours to recognize it. To speed up the process, please use the Force Signatures Update option.

  4. Can I deploy the signature to my email alias?

    Sure, it's possible to deploy signatures to your alias accounts. Once you deploy the signature, enter the email address connected to the alias.

  5. What should I do if the new contact data isn't displayed in my signatures?

    Our system tracks whether changes were made to your employees' Google accounts every 24 hours. If you need the changes applied immediately, please use the Force Data Update option (Integrations tab -> three vertical dots button -> Settings).

  6. Can I automatically deploy signatures to mobile phones?
    Yes, through the Google Workspace integration feature, you can automatically deploy signatures to the Gmail app on the iPhone. Just make sure you turn off the default mobile signature in the settings.
    However, it's worth noting that Android devices have limited HTML signature support. As a result, the official Gmail app on Android does not support HTML signatures.

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