1. What are the logo/photo recommendations to follow?
Please check the following recommendations before uploading the image:
a) Upload an image with a high resolution (DPI 300);
b) Advisable PNG format, but JPEG and GIF are also supported;
c) Important for dimensions to be divisible by 2, 5, and 10, for example, 450x200 or any other round numbers. You can adjust the size using any Photo editor, like Canva or Photoshop.
d) Try to avoid transparent images.
2. What are the banner recommendations to follow?
Please check the following recommendations before uploading the image:
a) Upload an image with a high resolution (DPI 300);
b) Advisable PNG format, but JPEG and GIF are also supported;
c) Important for dimensions to be divisible by 2, 5, and 10, for example, banners from the gallery are 1000x200 px.
d) Keep the ratio 1:5 or 1:6.
You can adjust the size using any Photo editor, like Canva or Photoshop.
3. Can I import animated GIFs?
With the help of Newoldstamp, you can use an animated GIF as a logo or banner in your signature. Just go to the Dashboard and upload a GIF in the Image or Banner Section. Or, you can also use the Banner Campaigns option,
Please make sure the size of the GIF is up to 5Mb. This limit is set to prevent weighing down email downloading speed.
4. Can I import my own HTML signature template?
Newoldstamp signatures are generated with the help of HTML coding, however, it is not possible to import your own HTML signature template to our Signature Editor.
As a solution, we offer our users an extra service like Custom template design if our default templates don’t suit their needs. Here we need assistance from our technicians, who will develop and test the template for all email clients. As this takes the time and efforts of our colleagues, this service is paid additionally.
Please contact our support team and we will be glad to reproduce your design so it suits your business needs.
5. Can I import my own icons next to social ones?
It's possible to use only the icons that are available in the list. But, if you need to use some specific icon in your signature, please contact our Support team and they will do their best to help.
6. Can I have two banners in my signature?
By default, only one banner can be simultaneously applied to the signature. Still, if you prefer to have two banners, please contact our Support and they will gladly help you to get 2 banners added to your signature.
7. Can I have both a photo and a logo in my signature?
You have 3 options:
a) You can add a logo to the banner section, so it is displayed below your contact information.
b) You can visually combine a photo and logo in one picture. For that, you can use any photo editor like Canva or Photoshop. This image you can upload to the photo section.
c) You can visually combine a banner and logo in one picture. For that, you can use any photo editor like Canva or Photoshop. This image you can upload to the banner section.
8. Can I add my awards to the signature?
Sure thing! You can add your awards in the form of a banner which you should design earlier. In case you prefer to have both banner and awards in your signature, please reach our Support team and they will gladly help you to achieve this.