Important note: Your automatic renewal will not be canceled as long as your company account has more than 1 active account owner/administrator. So, before you delete your Newoldstamp account, please go to your Account Settings, then to the Account Admins tab, and make sure there are no other account Owners or Administrators listed in the tab. If there are any users, please remove them all by clicking Remove admin (Trash) button. Then, please go ahead and delete your account. You can also contact our Support team via live chat or email for help with cancellation.
Each Newoldstamp subscription plan is set up for auto-renewal, including a recurring payment in your customer profile through Paddle. You can cancel the auto-renewal and recurring payment for your subscription, or you can continue using your current subscription until it expires.
Here are two possible ways to cancel your automatic renewal:
Please reach out to us via our live chat or email at support@newoldstamp.com, and we will gladly help you with cancellation on our end.
In case you wish to stop the auto-renewal and delete your Newoldstamp account at all, please navigate to your Account Settings and press here in the following option:
You will see a pop-up window where you must confirm your choice. By clicking on the Delete my account button, your Newoldstamp account will be deleted, your subscription renewals will be stopped, and your subscription with Newoldstamp will be canceled.
If you would love to share any quick feedback on why you have decided to cancel your subscription with Newoldstamp, please contact us via our live chat or email at support@newoldstamp.com.
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